Legal information
Please review these terms before booking a flight, tour, package, excursion, or related travel service through Nazca Flights Group LLC.
By booking a tour, excursion, package, or related travel service ("Tour") through NAZCA FLIGHTS GROUP LLC ("Company," "we," "our," or "us"), the individual or entity purchasing the Tour ("Traveler") agrees to be bound by these Terms and Conditions.
All agreements, disputes, and claims shall be governed by the laws of the State of Wisconsin, USA. Exclusive jurisdiction and venue shall rest with the courts located in Outagamie County, Wisconsin, to the extent such forum selection is permissible under applicable consumer protection law.
3.1. The Traveler agrees to first attempt to resolve any dispute through good-faith mediation prior to initiating legal proceedings.
3.2. While the Traveler retains the right to pursue remedies available under applicable law (including chargebacks), the Company encourages Travelers to complete mediation before initiating such actions.
3.3. In the event that a chargeback is initiated and subsequently found to be improper or fraudulent, the Traveler shall reimburse the Company for reasonable costs, fees, and expenses actually incurred in responding to and resolving the matter.
4.1. Certain Tours (including, but not limited to, dune buggy excursions, sandboarding, and hiking activities) involve physical activity and inherent risks, including but not limited to: accidents, injuries, exposure to natural hazards, and third-party negligence.
4.2. By purchasing a Tour, the Traveler voluntarily assumes all ordinary risks associated with participation.
4.3. The Company acts solely as an authorized intermediary between Travelers and third-party providers (airlines, boat operators, dune buggy companies, guides, etc.) and shall not be liable for their actions, cancellations, or service quality.
4.4. Nothing in these Terms shall be construed to release the Company from liability for its own gross negligence, intentional misconduct, or obligations imposed by law.
5.1. Standard Payment Terms:
5.2. Modified Terms Supersede: If written payment instructions, cancellation conditions, or special arrangements are expressly provided by the Company to the Traveler in writing, those instructions shall prevail over these Terms to the extent of any inconsistency.
5.3. Payment Methods: The Company accepts payment by credit card, debit card, PayPal, Zelle, and wire transfer. Wire transfers may incur additional bank fees payable by the Traveler.
5.4. Currency: All Company fees are payable in U.S. Dollars (USD). Certain third-party taxes and entrance fees in Peru may require payment in Peruvian soles (PEN).
6.1. After payment, the Company will attempt to reserve the Tour with third-party providers. A Tour is not confirmed until the provider issues confirmation.
6.2. Payment to the Company does not, by itself, constitute a confirmed reservation.
7.1. The Company and third-party providers reserve the right to alter itineraries, pickup/return times, routes, or components due to operational, safety, or weather reasons. Such changes shall not constitute breach of contract.
7.2. The Company may change the order, timing, route, or sequence of Tour components, including moving activities between days within the originally scheduled Tour dates, when operationally necessary or advisable. If the same core Tour components are still offered or provided, and the change does not require the Traveler to participate on a calendar date outside the originally scheduled Tour dates without the Traveler's consent, such resequencing shall not be considered a cancellation, breach of contract, or grounds for refund, discount, or chargeback.
7.3. If part of a Tour package is canceled due to force majeure (e.g., weather, strikes, natural disasters), the Company will refund the canceled portion but retain amounts necessary to cover transportation, guides, and completed services.
8.1. The Traveler is responsible for arriving on time at all designated pickup points. Failure to do so may result in forfeiture of the Tour without refund.
8.2. Cancellations by the Traveler must be communicated by email or WhatsApp. If no response is received, the Traveler must attempt both methods.
9.1. The Company does not own or operate aircraft. Flight services are provided by licensed airlines, and the Traveler agrees that the Company is not liable for airline delays, cancellations, or seat assignments.
9.2. Seat Assignments: Four of the 12 seats on Cessna Grand Caravan aircraft are partially obstructed by the wing strut. The Traveler acknowledges this possibility and accepts that seats cannot be changed, refunded, or discounted.
9.3. Weight Limits:
10.1. If the Traveler cancels when there are less than 5 days before the start of the Tour, or fails to appear, all payments made shall be forfeited.
10.2. Deposits are non-refundable under all circumstances.
11.1. The Company reserves the right to cancel any Tour due to insufficient participation, force majeure, safety concerns, or third-party cancellations.
11.2. If the Company cancels a Tour in its entirety and no services are provided, the Traveler shall receive a full refund, including the deposit. If partial services are delivered, the refund shall be adjusted accordingly, less non-recoverable costs (e.g., transportation, guides).
To the maximum extent permitted by law, the Company's total liability, whether in contract, tort, or otherwise, shall not exceed the total amount actually paid by the Traveler to the Company for the specific Tour giving rise to the claim. Under no circumstances shall the Company be liable for indirect, incidental, consequential, or punitive damages.
13.1. Insurance: The Company strongly advises Travelers to obtain travel insurance covering accidents, medical emergencies, trip cancellations, and lost luggage.
13.2. Health and Fitness: Some Tours may not be suitable for individuals with health conditions, mobility issues, or pregnancy. The Traveler is responsible for consulting their physician before participation.
13.3. Compliance: The Traveler must follow instructions from guides and providers. Disruptive or unsafe behavior may result in removal from the Tour without refund.
If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid and enforceable.
These Terms constitute the entire agreement between the Traveler and the Company and supersede all prior oral or written communications, representations, or agreements, except that any written payment terms, cancellation conditions, or special conditions expressly provided by the Company to the Traveler shall prevail over these Terms to the extent of any conflict.
The Traveler acknowledges that they have not relied on any statements, promises, or representations made by the Company, its employees, agents, guides, or third-party providers, other than those expressly set forth in writing by the Company. Any verbal assurances, promises, or informal communications shall not be binding upon the Company.
Ask us anything about our terms and conditions, our tours, the Nazca Lines, or travel to Peru in general.